General Privacy Notice issue

Ref: GPN: 2018.2 issued 26/6/2018

ICO Registration: ZA408548

Date registered: 31st  May 2018

Registration expires: 30th May 2019

Payment Tier: Tier 2

Data controller:

A K Lander Ltd

Unit 8 & 9
Herongate Trading Estate.
Paycocke Road
Basildon
Essex
SS14 3EU

“AK Lander” or the “Company”

Email: privacy@aklander.co.uk

AK Lander is committed to being transparent about how we collect and process your personal data. This policy sets out how we use, share, and protect any personal information that you give us.

For the purposes of this notice, any reference to the company throughout this document is defined as AK Lander Ltd

The Company collects and processes personal data relating to those using its services to ensure we provide the highest possible standards of service.

What information does the Company collect?

The Company collects and processes a range of information about you in order to provide our services. This includes:

  • Your name.
  • Your  address
  • Your Contact details, including email address and telephone number.
  • Your gender.
  • CCTV images. (that may contain information about you)

The Company may collect this information in a variety of ways. For example, data can be collected through application forms, from correspondence with you, from our website (www.aklander.co.uk) (the “ website”), including completing website form’s when you request that we send you information about our services, or through meetings or telephone calls.

In some cases, the Company may collect personal data about you from third parties, such as applications from funeral directors or cemetery and crematoria authorities.

We will store the information that we collect from you as necessary for the purpose(s) that it is collected (as described below).  This may include storage using our electronic and paper database systems, archive systems, and statutory registers for cremation and burial.

How do we use your information

Purpose

Type of data

Legal basis for processing

To carry out our obligations arising from any contracts entered into between you and us including:

  • Administering Memorial services
  • investigate complaints and enquiries.
  • Obtaining feedback from youto improve our services

Name, address, contact details

To perform a contract with you or legitimate interests, depending on the type of processing.  If you do not provide information which is necessary for us to perform or contract with you, we may not be able to do so

To keep you informed and :

  • Ensure service users are aware of any changes to the services offered by us
  • To better understand your needs*
  • Ensure the company can offer the best possible choice of services*
  • To provide you with marketing materials that you request, including product brochures
  • Respond to your enquiries, including when you submit contact forms via our website

Name, address, contact details

Legitimate interests.

To improve our website and customise your website experience

IP address or similar identifier, browser and device and usage information

Consent or Legitimate interest’s depending on the type of processing by us

To operate a safe environment for all visitors and staff.

CCTV images. 

We maintain a Visitors Register for Fire Safety

Legitimate interest.

Legal obligations

*We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.  It is possible to opt out of those items marked with an asterisk or where we are otherwise processing your data in reliance on our legitimate interests by emailing a request to privacy@aklander.co.uk or by writing to our office using the address above.  Similarly, where we are processing your data in reliance on your consent (e.g. in the marketing context) you can withdraw that consent at any time by contacting us as above.

We use cookies on our website, you can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.  Please see section ‘Cookies’ below for further information

Who has access to data?

Your information may be used internally by our staff in the course of their duties.

The Company may need to share your data with third parties in order to deliver our services, these include cemeteries and crematoria, Funeral directors, Ministers, Churches, Councils and, other Monumental Masons

Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy or may provide you with a new privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers (where they are acting as our ‘data processors’) to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

The Company will not transfer your data to countries outside the European Economic Area.

How does the Company protect data?

The Company takes the security of your data seriously. The Company has internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by its employees in the performance of their duties.

Where the Company engages third parties to process personal data on its behalf, they do so on the basis of written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of data.

For how long does the Company keep data?

The Company will hold your personal data for the duration of your relationship with us and for a period of 6 years afterwards for reference, legal and tax purposes.

Automated decision-making

Your data is not subject to automated decision-making including profiling.

Cookies

Our Website uses cookies to distinguish you from other users of our Website.  This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website.  

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

Your rights

You can:

  • access and obtain a copy of your data on request;
  • request to transfer your data to a third party (Portability)
  • require the Company to change incorrect or incomplete data;
  • require the Company to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
  • object to the processing of your data in certain circumstances.

If you would like to exercise any of these rights, please contact chris@aklander.co.uk or write to the address above

We will respond to all such requests within the time period required by law. Occasionally it may take us longer, if your request is particularly complex, you have made a number of requests or you have not supplied the information we need to respond to you. In this case, we will notify you and keep you updated.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

If you believe that the Company has not complied with your data protection rights, you can complain to the Information Commissioner.